Returns & Refunds Policy
Eligibility for Returns
We accept returns within 30 days of delivery for items that are:
- Unworn and unused
- In original condition with tags attached
- In original packaging (where applicable)
- Accompanied by proof of purchase
Non-Returnable Items
The following cannot be returned:
- Underwear and swimwear (hygiene reasons)
- Customized or personalized items
- Items marked as “Final Sale”
- Gift cards
- Products damaged due to customer misuse
How to Initiate a Return
- Visit our Returns Portal
- Enter your order number and email address
- Select items for return and state reason
- Print your prepaid return label (where available)
- Ship items back within 7 days of approval
Refund Processing
- Refunds are issued to original payment method
- Allow 5-10 business days after we receive return
- Original shipping costs are non-refundable
- Return shipping fees are customer’s responsibility
Exchange Process
For size/color exchanges:
- Return original item following standard procedure
- Place new order for desired item
We recommend ordering replacement before returning to ensure availability
International Returns
- Customers must cover return shipping costs
- Mark package as “Returned Goods” to avoid customs charges
- Refund will exclude original shipping fees
Damaged/Defective Items
If you receive a faulty product:
- Contact us within 48 hours via Support Form
- Include photos/video of defect
- We’ll provide return instructions and cover shipping
Store Credit Option
You may choose store credit instead of refund:
- Issued immediately upon return processing
- Never expires
- Can be used for future purchases
Holiday Return Policy
Extended return window applies for purchases made:
- November 15 – December 24 (returns accepted until January 31)
- Must meet all standard return conditions
Return Status Check
Track your return through our Order Tracker
Need Help?
Visit our Returns FAQ for additional information